Shipping & Returns

Delivery

Does Allphones ship overseas?

Unfortunately, no.

Does Allphones ship to PO Boxes/RMB Addresses?

Unfortunately, no. As we use Toll to deliver your purchase, we require a physical address and someone present to sign for the delivery.

What happens if I am not present when my order is delivered?

Toll may leave a calling card, requesting you to contact them. Alternatively, goods may be shipped back to our warehouse. In the event we receive the item back from Toll, we will contact you to find an alternative address. Please note, we may charge a re-delivery fee for items sent a second time.

How long will it take for my order to be delivered?

Most orders will be delivered to you within 1-5 business days via express courier in most cities and metropolitan areas in Australia.  Northern Territory locations and some other remote areas may take 2  to 3 days extra.

Returns

Please choose and handle your products carefully as we do not accept returns if you:

• simply change your mind;
• make a wrong decision;
• discover the item is cheaper elsewhere;
• cause damage (including water damage) to your product/void your warranty; or
• are unable to provide a valid proof of purchase

Allphones will accept returns with an original proof of purchase if your product is:

• faulty;
• not of acceptable quality;
• not fit for the purpose you purchased it for;
• has been wrongly described to you or does not match the original description; or
• is different from the sample shown to you

If any of the above are relevant to your product, please email onlineorders@allphones.com.au or call us on 138000 and select option 6 "Online Orders". We will then organise for the collection of the purchased product. Please note that your product may be sent to the manufacturer/supplier or distributor for assessment prior to providing any remedy. If the assessment confirms that any faults have been caused by neglect, misuse or damage on your part, the product will be returned to you unrepaired and Allphones reserves the right not to issue a refund. Data may be lost during repair so please ensure you save any data that may be stored within your product.

Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au or www.accc.gov.au/publications.